Distribution & Logistics
Utilization, warehouse activity, and missed windows on the same map.
Fleet, routing, warehouses, inventory, capacity, and customer commitments generate a constant stream of exceptions. BlackPeak makes dwell, delivery performance, and service issues visible before they become a weekly report.
The problem
The plan left on time. The day did not.
Fleet utilization, delivery windows, warehouse dwell, inventory, and customer service each have a system. The exception — a hub that sat too long, a loop that missed the afternoon windows — lives in the gap between them.
Missed windows and trailer shortages show up as overtime, claims, and customers who stop giving you the next load. They should show up as operating exceptions the same day, not as an average in next week’s pack.
Illustrative example
Hub 2 dwell, the east loop, and the Friday trailer plan.
The sample week is Hub 2 at 41 minutes of dwell versus a 22-minute target, 12 missed windows with eight after 2 p.m., and 14 empty trailers below the Friday plan. Illustrative only.
BlackPeak · Hub and delivery week
IllustrativeDistribution · this week
Dwell, windows, trailers, and service
On-time windows
91%
east loop down
Hub 2 dwell
41 min
target 22 min
Empty trailers vs plan
−14
Hub 2 Friday
Missed windows
12
8 after 2 p.m.
Exceptions needing review
Items that moved enough to affect this month
Hub 2 dwell time
L-077 · 4 days
Average dwell is 41 minutes versus a 22-minute target. Afternoon outbound waves are leaving late.
Capacity
Missed delivery windows
L-081 · This week
12 windows missed on the east loop, eight of them after 2 p.m. from Hub 2.
Service
Trailer pool at Hub 2
L-090 · 1 day
Empty trailers are 14 below the Friday plan. Saturday volume will miss unless inbound is reassigned.
Fleet
Hub and loop vs service target
- Hub 196
- Hub 268
- Hub 390
- East loop77
What BlackPeak does
Connect plan versus actual across fleet and warehouse.
We start with questions about fleet utilization, delivery performance, warehouse activity, inventory, capacity, customer service, and operational exceptions. Then we connect TMS, WMS, GPS/ELD, ERP, and customer service so plan versus actual is one view.
Exceptions, not averages
A fleet can look utilized and still miss the work that matters. The useful view is dwell, windows, and assets that are off-plan.
Warehouse and road in one picture
Late outbound waves often start on the dock. Hub dwell belongs next to on-time delivery, not in a separate WMS report.
Customer impact
Repeated misses belong next to the account, so service and operations are looking at the same week.
Systems and information
The information is usually already in the building.
We do not begin by replacing the software used to run the work. We begin with the decisions leadership is trying to make.
- Fleet
- GPS / ELD
- Routing / TMS
- WMS
- ERP
- Inventory
- Customer service
- Accounting
What you receive
A working view of this operation.
- An operating view of fleet, hubs, windows, and inventory
- Exception lists for dwell, missed windows, and trailer shortages
- Plan versus actual without a custom pull
- A path to keep the view current as volume moves
The business outcome is earlier response to the hub or loop that is off, and less time assembling a service report after the customer already called.
Start with the decisions this organization needs to make.
An executive consultation reviews the systems you already have, the reports managers wait on, and where integration, dashboards, automation, or AI would actually help. The next step, if there is one, is usually a conversation — not a software purchase.